KaryaGati Software
Cancellation & Refunds
How to cancel, and when money comes back.
Last updated 15 September 2026
The short version
- Cancel any time from Settings → Billing. No retention call, no notice period, no fee.
- Cancelling stops the next renewal. You keep access until the period you paid for ends.
- We refund billing errors, duplicate charges, and annual plans dropped in the first 14 days.
- We do not refund a period you already used.
- You get 30 days to export your data before anything is deleted.
The wording below is what counts legally. This summary is here so you know what it says.
How to cancel
Any workspace owner can cancel from Settings → Billing, or by emailing billing@karyagati.in from the address on the account. No retention call, no notice period, no cancellation fee.
Cancelling stops the next renewal. It does not cut you off on the spot — you keep access to the end of the period you have already paid for.
What we refund
Subscriptions are billed in advance. We refund, without argument, if:
- We charged you in error — a duplicate, the wrong amount, or a charge after you cancelled. Full refund.
- You paid but never got a workspace. Full refund.
- An annual plan cancelled within 14 days and not substantially used. A few sign-ins to evaluate it is fine. Full refund.
- We ended the service for a reason that is not your breach. Pro rata refund of the unused part.
- The service was down over 24 hours in a row through our fault. Pro rata refund or credit, whichever you prefer.
What we do not refund
- A period you used, where the service worked.
- Monthly plans part-way through a month — it stops at the next renewal.
- One-time perpetual licences once active. They never expire, so there is nothing left to return. If the licence never worked, that is an error and we refund it.
- Accounts we closed for breaking the Acceptable Use Policy.
- Tax already paid to the government that we cannot reclaim.
Asking for a refund
Email billing@karyagati.in from the address on the account, with the invoice number and one line about what went wrong. There is no form.
| Step | How long |
|---|---|
| We reply | 2 working days |
| Approved refund issued | 5 working days |
| Money reaches your bank | A further 5–10 working days |
That last leg is Razorpay’s and your bank’s, not ours. Refunds always go back to the original payment method — we cannot send one to a different card or account.
Your data after you leave
Come back inside those 30 days and your workspace is exactly as you left it.
Trials and demos
A trial costs nothing and needs no card, so there is nothing to cancel or refund — let it lapse and it ends on its own. A demo workspace deletes itself when it expires.
Before you call your bank
Please write to us before raising a chargeback. A chargeback freezes the account for weeks while the bank investigates. An email to billing@karyagati.in gets an answer in two days and, if we are wrong, your money back in five.